Get Support

Our support team is available to help with:

• Software setup, installation, and activation
  (Revit, Navisworks, Bluebeam, ACC, and more)

• Troubleshooting hardware such as Spot Robot, Trimble XR10, and Lidar scanners

• Cloud integration and configuration

• Login issues with Autodesk or Microsoft platforms

• License assignment and system requirements checks

👉 Email: info@bim360tech.com
🕒 Support Hours: Monday to Friday, 8:30 AM – 5:30 PM (PST)
⏳ Ticket Response Time: Typical resolution time is within 48 business hours. A remote session will be scheduled if needed.

To ensure we can assist you quickly and effectively during a remote session, we require all users to have TeamViewer installed prior to their scheduled virtual support appointment.

Step-by-Step:
Install TeamViewer

1. Download TeamViewer (QuickSupport).

2. Run the Installer:
   Once downloaded, open the file and choose "Default Installation" (recommended for personal/non-commercial use).

3. Allow Remote Access:
   Complete the installation and launch TeamViewer.
   You'll see a Your ID and Password, keep these ready for the session.

4. Leave It Running:
   Keep TeamViewer open and running in the background during your scheduled support session.
   
   

📌 If you already have TeamViewer installed, ensure it’s updated to the latest version before your session.

Remote Troubleshooting
TeamViewer Access

Our mission

To deliver fast, reliable, and human-centered technical support that empowers our clients to deploy, manage, and scale BIM technologies with confidence.
We exist to eliminate downtime, simplify software and hardware integration, and ensure every user has the tools they need to succeed in a digital construction environment.

Our vision

To be the most trusted and responsive BIM support team in the industry, setting the standard for remote technical service in construction technology.
We envision a future where every project, from blueprint to build, is backed by seamless tech support that drives innovation, productivity, and collaboration.

Software & Hardware Acknowledgment

To maintain the security, accountability, and proper use of our issued software, hardware, and digital services, all users are required to sign the Software & Hardware Acknowledgment Form before receiving full technical support from BIM360Tech.

This form is mandatory for any user who has been granted access to:

• Licensed software (Autodesk Revit, Navisworks, Bluebeam, etc.)

• Cloud platforms (Autodesk Construction Cloud, Trimble, etc.)

• Hardware (e.g. Spot Robot, Trimble XR10, BIM-ready laptops, Lidar scanners)

Why is this form required?
The acknowledgment form ensures that users understand their responsibility for the proper use, handling, and protection of the technology issued to them. It also serves as a formal agreement confirming that software licenses and hardware equipment will not be misused, transferred, or modified without authorization.

When do I need to sign it?
Users must complete and return the signed form within 5 business days of receiving any software, hardware, or system access.
Failure to do so will result in temporary suspension of support services and may lead to revoked access until compliance is met.)

System Requirements

Minimum recommended specs for optimal performance:

• OS: Windows 10 or 11 (64-bit)

• RAM: 16 GB minimum

• Processor: Intel i3 (gen 10+)/ AMD Ryzen 3 (gen 2+) or better

• Storage: 512 GB SSD

• Graphics: Dedicated Graphics Recomended (Nvidia)